Support

Technical support and software maintenance are provided to all customers who purchase ThermoAnalytics software. For more complex problems, your models can be securely sent to ThermoAnalytics so that our technical support engineers can look at the problem in more detail.

Please contact support@thermoanalytics.com to get instructions before sending a model. ThermoAnalytics can be reached Monday-Friday, 8 AM to 5 PM EST. For ordering, please visit our ordering and distributor page or use our contact form for support requests without email.

Get Help With Your Software

Getting Started

Getting Started with Heat Transfer Analysis Software From ThermoAnalytics 1.) Bookmark these instructions for easy reference.

Quick Start Videos

To help our customers get started quickly, ThermoAnalytics offers online training sessions and training videos. The following videos can be viewed your web browser or downloaded and viewed offline.

Find your HOSTID or Hard Drive Serial Number

Find your computer's hard drive serial number (HOSTID) to register for demonstration versions of our software.

Software Tutorials

View tutorials on using new or key features of our software. Tutorials come with instruction sets, downloadable test files, and instructional videos.

TAI Meshing Support

Generating a mesh for thermal analysis is a complicated task requiring modeling expertise and advanced tools. ThermoAnalytics provides thermal meshing and modeling services for its customers. This section describes the thermal mesh generating process that TAI employs when building thermal models.

Schedule an Engineering Review of Your Project

To discuss your engineering requirements in detail, please use the contact form below or call our main office at (906) 482-9560 for a no-charge initial engineering review of your system.